If your trip isn't routing or saving, the best way to fix it is to look at each waypoint on your trip. If a waypoint appears to be pretty far from the closest road, remove it from the trip. If trip stats and the route are still missing, re-add it. Continue to do this until removing the waypoint causes the trip stats and route to return. Once they return, note which waypoint you last removed. This is the problematic waypoint.
After removing the problematic waypoint, look for an alternative location for the place you are trying to add. If you typed the place manually, try finding it in our categories or search for the place's name in the search bar at the top of the site.
If you can't find it there, either suggest it to us or try finding another building or street address for the place. An example would be typing in the visitor's lodge for a state park, or the office building for a cabin rental site.
If you aren't sure which alternative is best, please submit a request and let us know what place it is, as well as the trip it is affecting.
NOTE: Unfortunately, there is nothing we can do about islands at this time. If you wish to add an island that requires a ferry to access it, we recommend typing in the address for the ferry into your trip and using that to represent your island.
If you have any further questions, please feel free to contact us anytime at firstname.lastname@example.org.