How to Cancel Your Subscription
Note that auto-renewal is on by default for all subscribers. The steps to cancel your subscription depend on how you signed up initially. Click the appropriate section below to view more information on how to cancel your subscription depending on where you signed up.
Canceling your subscription ensures that you won't be charged again. Keep in mind that after canceling, you will continue to have access to membership benefits for the remainder of your subscription.
If you purchased a Roadtrippers Plus subscription on our website, you can manage your subscription from your Profile Settings on our website.
- Go to https://roadtrippers.com/ and click your profile icon in the top right.
- Click the Edit Profile button.
- Go to the Roadtrippers Plus section.
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Click the Disable Renewal button and follow the prompts to turn off future renewals.
Note that if you see an Enable Renewal button instead, that means auto-renewal on your subscription is already disabled.
If your subscription is through Roadpass Pro, you'll see a note indicating this and will need to click the Manage Subscription button below Subscription Details to cancel your subscription.
If you purchased a Roadtrippers Plus subscription in our iOS app on an iPhone or iPad, you need to manage your subscription through Apple. Follow the steps below or learn more about managing Apple subscriptions by clicking here.
Roadtrippers is not able to assist with cancellations for Apple subscriptions. You will need to cancel within your Apple settings or contact Apple if you need help doing this.
From your iPhone:
- Open the Settings app on your phone.
- Tap your name.
- Tap Subscriptions.
- Tap the Roadtrippers subscription.
- Tap Cancel Subscription.
If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled and won't renew.
From your Mac:
- Open the App Store app.
- Click your name. If you can't find your name, click Sign In.
- Click Account Settings.
- Scroll to Subscriptions, then click Manage.
- Next to the Roadtrippers subscription, click Edit.
- Click Cancel Subscription.
If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled and won't renew.
If you purchased a Roadtrippers Plus subscription in our Android app, you need to manage your subscription within the Google Play Store subscription manager. This can be found on your Android device within the Google Play Store options menu.
Follow the steps below or learn more about managing your Google Play subscription by clicking here.
From your Android phone:
- Open the Google Play app
.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions
Subscriptions.
- Select the Roadtrippers subscription.
- Tap Cancel subscription.
- Follow the instructions.
From your computer:
- Go to play.google.com.
- At the top right, click your profile icon.
- Click Payments & subscriptions.
- Next to the Roadtrippers subscription, select Manage.
- In the confirmation pop-up, click Cancel subscription.
If you aren't sure where you purchased Roadtrippers Plus, please contact us and let us know the email and/or username on your Roadtrippers Plus account. We'll be able to confirm where your subscription was purchased and either cancel it for you or point you in the right direction if it needs to be canceled through Apple.
Refund Policy
All membership payments are non-refundable, per the Terms of Use agreed to upon signup.
If you’re a new user and started a free 1-week trial, you will not be charged until the trial has ended. To avoid being charged, you must cancel prior to the end of the trial. After the trial is over and the subscription is paid for, then you will have access to the membership benefits for the subscription period.
If you’re an existing member, your subscription renews automatically unless you cancel prior to the end of your subscription period. We have a no-refunds policy and send renewal reminder emails to remind you to review and manage your subscription prior to the renewal date.
Apple Subscriptions
If your subscription was purchased in our iOS app and the subscription is listed under your Apple ID, your payment was processed directly by Apple and you must request a refund through the App Store by following the steps here. Roadtrippers cannot issue refunds for Apple purchases.