If our map is not able to properly route to a place - whether entered manually or added from our categories - the trip routing will sometimes times fail, causing the trip to no longer update with new directions and trip information (distance, fuel cost, drive time). There are two reasons this can happen.
- Routing through a body of water
We are unable to provide a route between two points if they are separated by a body of water (e.g. routing to an island or a country separated by an ocean). If you wish to add an island that requires a ferry to access it, we recommend using the address for the ferry as the waypoint on your trip.
This is the error you will see when attempting to route through a body of water:
- Routing where there are no drivable routes
Additionally, some places do not have a drivable route to their location (e.g. state and national park centers, some small towns, campsites). You can usually work around this by dragging your route to a nearby road.
This is the error you will see if there are no drivable roads:
For ways to correct these routing errors, please keep reading our troubleshooting steps below.
Note About Islands
Unfortunately, there is nothing we can do about islands at this time. If you wish to add an island that requires a ferry to access it, we recommend typing in the address for the ferry into your trip and using that to represent your island.