If you're having trouble opening one of your saved trips, first make sure you're fully signed into your account and not just viewing your public profile.
If you're signed in but the trip still won't open:
-
On the website: Try clearing your browser's cache. If you're not sure how, here’s a helpful article that explains the steps for different browsers.
-
In the app: Delete and reinstall the app to ensure you're using the most up-to-date version.
If you’ve tried the steps above and your trip still won’t load, please reach out to our support team. Be sure to include the following details so we can help you faster:
-
What steps you’ve already tried
-
The email linked to your account or a link to your profile
-
The name(s) of the trip(s) that won’t open
-
Any error messages you see (e.g., "Oops! ....")